Return Policy

We are committed to giving you products with the best design and quality in the world. We do check all the items two times before shipping manually to ensure that you won’t get any kind of defective or damaged product and to maintain the quality.

We believe in complete customer satisfaction and try our best you do not need to return any products but on any occasion, you may need this policy.

In such sort of situations, when you want to return we suggest you check your complete order by yourself on arrival and do let us inform about the damaged or defective products within 3 days of the delivery. We will address your issue regarding return and replacement within 2 working days.

Following are our after-sales protection terms by which we will address your after-purchase issues.

1. Missing Product –

We check your order twice before shipping to confirm we have sent you all items listed in your invoice. So please kindly double-check the quantity you have received. Sometimes any item gets pressed by another item. Finally, if you confirm a missing item in your order, please check your parcel whether it is delivered to you in good condition. Please inform us the quantity and real weight of the parcel you have received. In such a case, we will check our log file to determine any discrepancy in the quantity that you have been sent and the quantity that has been marked with us. If we find any mistake from our side, we will refund you the full amount of that missing item.

2. Defective and Damaged Product –

If there is some minor defect in the product like some of the stones are not fixed properly or they are out due to long-distance transport we will suggest you fix them at your end we will provide you with some extra stones and some store credit as per our mutual discussion.

If there are some major defects or damage happening please let us know with the image of that product in 3 days of delivery then we will decide whether we will replace that product or to issue a refund for that. We don’t prefer to have goods returned to us due to the high cost of return shipping but you need to return the product back to us and return shipping has to be paid by the buyer.

Items must be returned within 7 days of delivery and must be in original condition with all its original packing.

We will examine the item upon receipt at our warehouse and ship the correct item back to you. If there is genuine defect or damage we will bear shipping charges (from us to you ) but if found nothing wrong with the returned product, the buyer will be responsible for shipping (from us to you ). We will not be responsible for return shipping charges (from you to us)

Return because of the delivery/customs/duties

If the parcel is returned to us due to the wrong/incorrect address or the buyer refuses the parcel to accept due to any customs/duties/ taxes/octroi as per their land laws or for any other reason, both the shipping charges, as well as payment for goods, will not be refunded in any case.

3. Wrong Product Received –

If you receive products different than what you ordered, let us inform you about that along with pictures of the item received within 3 days of receiving the shipment, and we will refund you or replace them free of cost.

Points to note –

All the refunds will be issued in the form of our store credit.
For international shipments, all the customs duties, import charges and any other taxes will be paid by the buyer only.
Size of the product may vary a little bit for that we will not be liable for any replacement or refund
Shipping charges for returns will be paid by the buyer only.