FAQ

We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Payumoney.

We have pay biz as a payment gateway which is used by leading e-commerce sites across the World & You are absolutely safe with www.govindjewellers.com while ordering online & it is as safe as using your credit card in your favourite department store. We use the latest security technology, which includes data encryption, server authentication, and message integrity – which is like keeping your credit card information in a bank vault.

No, Because we always offer the best value by providing the lowest possible price in the industry.

Yes, We accept worldwide order & ship through the best-known courier partners.

You have to register first to see the price.

Yes, it is compulsory to register first for placing an order because there are few steps involved in order completion.

Once you log in you can see the quantity we have in stock per color and if you want to buy from stock you can select the number of pc you want and press the "add to stock cart " button and it will be added to your Instock cart. If you want to order more quantity than we have stock you can select the quantity and press" make to order " . We have a minimum quantity for making orders for different products.

For make to order we have a minimum order quantity and it will pop up when you order less than minimum order quantity. The minimum order quantity for each category is fixed and it will be the same for all products of that category.

You can select the exclude out of stock option on the products page and you will see only those products which are in stock.

First get yourself registered on www.govindjewellers.com Add the products in your Cart & then confirm the order form your end. Once the order is confirmed by you, then we will approve the order from our end. After the order is approved you have to make payment. After the payment is reflected in our account we will ship the shipment with 2 working days. After the order is shipped we will intimate you with the respective shipping details.

You can check the status of the order in "My Instock cart " & "Make to order cart" incase of made to order respectively.

You can check in Track order status in your account OR Go to my orders in your Profile. you can call or Whatsapp us : +91 9772994534

We have a special option called "Make to order cart" for bulk quantity order.

Order is completed only after we confirm the order from outside so there is no error for Duplicate order.

Cancellation can be done before payment is made. If you cancel the order after payment is made we will deduct payment processing charges of 5% and if the goods are already shipped, then both side shipping charges will also be deducted along with payment processing charges and the refund will be done within 7 days of the return goods received by us.

Sorry, But we don’t take product return, exchange unless it is damaged in transit or the design is not what you have ordered and you have to confirm the same in 2 days of receipt of the goods. In case we have to issue a refund it will be issued within 7 days of receipt of the returned goods

Being into the E-commerce industry we believe in faster shipping service for our customer satisfaction & regarding shipping charges we will inform you of the charges based on the weight of the parcel and the mode of shipment you want after your order is approved.

Yes, you have to pay shipping charges extra apart from the order amount. We offer the best prices and we also negotiate with the shipping company to get you the lowest shipping charges.

we will try to ship your order within one working day

• For India, it will take 4-5 days to delivery
• For international it will take 8-10 days

You can simply track the shipment status from the courier site of which we will provide the details after we ship the goods or you can email or call us on our customer support number +918690118062