Refund Policy

Refund Policy

Introduction

At Govind Jewellers, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are accepted.

Eligibility for Refunds and Returns

To be eligible for a refund or return, the following conditions must be met:

  • Time Frame: You must request a refund within 14 days of receiving your purchase.
  • Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: You must provide the receipt or proof of purchase.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Custom-made or personalized items.
  • Items that have been altered or resized.
  • Items marked as "Final Sale."

Return Process

  • Contact Us: To initiate a return, please contact us at govindjewellersofficial@gmail.com with your order number and details about the product you wish to return.
  • Return Authorization: We will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back to us.
  • Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund process may take several days to complete, depending on your payment provider’s policies.

Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank, as processing times can vary.
  • If you’ve done all of this and still have not received your refund, please contact us at govindjewellersofficial@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at govindjewellersofficial@gmail.com and follow the return process outlined above.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Govind Jewellers

House #3873, Ground Floor, 3rd Crossing, KGB ka Rasta, Johari Bazar, Jaipur, Rajasthan

+91-9772994534

govindjewellersofficial@gmail.com

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